SHIPPING

 

 

While the lockdown in Bangalore has been lifted, we are committed to the safety of our team and hence our production unit is now working in small batch shifts.Thank you for understanding and your support for us and the movement of sustainable slow fashion. 

We are now shipping orders within 15 working days. In case there is further delay in production due to government rules or lockdown, we shall notify you immediately. 

SHIPPING WITHIN INDIA

Enjoy free shipping within India when you pay online via debit card, credit card, Paypal, net banking or bank transfer. Flat Shipping of Rs.150 on COD orders.

INTERNATIONAL SHIPPING

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. Please see approximate shipping charges for two garments below:

USA - US $20
UK - 15 pounds
Europe and rest of the world - 20 pounds
Australia - AUD $30
Singapore - SGD $25

ORDER COMMUNICATION

You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

If you desire express shipping, please write to friends@thesummerhouse.in with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

ORDER CANCELLATION
If you wish to cancel your order, write to us within 24 hours of placing the order at friends@thesummerhouse.in
REFUND
We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.  
RETURNS

Every single piece designed & produced in The Summer House goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for three months. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can call us +91 9820428314 or email our customer care at friends@thesummerhouse.in

All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at friends@thesummerhouse.in within 3 days of receiving the order. 

In case of either damaged product return or size exchange, please write to friends@thesummerhouse.in with subject: RETURNS. Clothing sent to us without a prior email will not be accepted. The Summer House must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.

No exchange and refund on discounted items.

For a hassle free return, CLICK HERE to enter the returns portal.

The Summer House team holds the right to not accept returns in case the product is used or damaged by the customer.